Samples
Advanced Utility Planning & Management (Effective Utility Management - Module 6)
This third module on effective utility management shows you how to use the Balanced Scorecard approach to utility management.
Topics Covered:
- Introduction: A Balanced Scorecard
- Training and Communication Planning
- Developing Your Mission, Values and Vision
- Mapping Out a Strategy
- Developing Performance Measures
- Creating Organizational Alignment
- Tracking and Reporting Results
- Sustaining Success
Course content
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Lesson Lesson 2: Balanced Scorecard Training and Communication Planning
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Lesson Lesson 3: Developing Your Mission, Values and Vision
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Lesson Lesson 4: Mapping out a Strategy
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Lesson Lesson 5: Developing Performance Measures
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Lesson Lesson 6: Creating Alignment within Your Organization
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Lesson Lesson 7: Tracking and Reporting Balanced Scorecard Results
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Lesson Lesson 8: Sustaining Balanced Scorecard Success